COVID-19 Information for Providers

Mental Health Victoria is watching the unfolding COVID-19 outbreak carefully, and encourages everyone to practise safety and vigilance during this time.

We endeavour to provide up to date information relating to COVID-19 and mental health via our weekly e-news. For the latest edition, click here. To subscribe for weekly updates, click here.

COVID-19 resources and links

The Department of Social Services (DSS) provides a list of Coronavirus (COVID-19) related Federal and State Government support for care providers and workers here

The Department of Health and Human Services (DHHS) website contains information in 25 languages. DHHS has a COVID-19 advice hotline (1800 675 398), a COVID-19 newsletter (subscribe by email) as well as a mobile app and a WhatsApp chatbot for people to access up-to-date information. There is also specific information for people aged over 65.

The World Health Organisation is also providing guidance about the mental health and psychosocial considerations for individuals and health providers.

Another useful source of up-to-date information, including a summary of current control measures, is this webpage by the Australian Medical Association (AMA).

The Federal Health Department has created a number of translated COVID-19 fact sheets.

Check alerts from the Chief Health Officer.

Resoures for the health and health related sectors:

  • The Victorian Department of Health and Human Services (DHHS) maintains a COVID-19 health services and general practitioners webpage.
  • Disability Services Consulting (DSC) is offering a free e-training module, 'Supporting People to Stay Infection Free', which is aligned with the NDIS Quality and Safeguarding Framework. 
  • VicHealth now has a webpage with resources, including key messages, for health promotion organisations and practitioners.
  • COVID-19 Pandemic Plan for the Victorian Health Sector.
  • The Australian Federation of Disability Organisations maintains a webpage with a list of COVID-19-related issues for the disability sector.
  • Disability Services Consulting has provided a useful summary of NDIS resources and current policy with links to where to stay up to date about a number of crucial areas, including access to personal protective equipment, guaranteed service provision and information for Supported Independent Living providers.
  • The National Disability Insurance Agency (NDIA) has established a webpage with information about their response to COVID-19, including in Easy Read format and five different languages.
  • The Victorian Drug and Alcohol Association is providing updates for the AOD sector.
  • The Victorian Council of Social Service has a webpage dedicated to news and analysis of COVID-19 issues relevant to the community sector. You can subscribe to emails here or view the page here.
  • HealthInfoNet maintains a webpage with information for health professionals and Aboriginal and Torres Strait Islander communities.
  • The Federal Department of Health (DoH) has a webpage with information for the health and aged care sectors, including specific advice on the use of PPE and a webinar video on in-home and community aged care COVID-19 preparedness.

Information and support for organisations and workers:

  • Working for Victoria a website helping Victorian jobseekers find work and employers find workers. This includes people who have lost their jobs, or businesses who need more workers due to the impacts of coronavirus (COVID-19).
  • Smiling Mind App a self-care app for healthcare workers with bite-sized mindfulness and health and wellbeing strategies for daily use during this period. Free to download from the AppStore or Google Play.
  • WorkSafe Victoria have released a guide to exposure to COVID-19 in workplaces.
  • Business Victoria is providing advice, updates and support for businesses dealing with the impact of COVID-19.
  • DHHS has developed this Guidance Note on COVID-19 and employment-related matters for the community services sector.
  • Disability Services Consulting have a guide to developing a business continuity plan for COVID-19.
  • FairWork has advice on COVID-19 and Australian workplace laws.
  • Job Watch has released a Q&A on employment rights in relation to COVID-19.
  • JusticeConnect are providing legal support for community organisations and not-for-profits.

Infection Control and PPE:

  • DoH is offering all workers free online training on infection control. The module covers the fundamentals of infection prevention and control (IPC) and Personal Protective Equipment (PPE) for COVID-19.  
  • DoH has advice on PPE when looking after people who are confirmed to have, or suspected of having, COVID-19. 
  • DHHS has a risk assessment checklist for workers including questions to ask the people you are working with and information on how to use PPE properly for face-to-face interactions with clients.
  • DHHS has guidance on how to put on your PPE and how to take off your PPE.
  • The NDIS Commission has put together some information for support workers on PPE. It includes some information on access to PPE.

Join the Conversation

The National Mental Health Commission is inviting everyone to join in the national conversation with the hashtag #InThisTogether – share practical tips online to support the mental health and wellbeing of Australians during COVID-19.